Shop, preorder, and pickup basics

Shop and preorder items may include food, drinks, retail products, or studio merchandise. Availability can change by item, pickup window, and cutoff time. Review the item name, category, price, active state, pickup notes, and fulfillment notes before checkout.

Pickup is usually tied to a session or pickup window so staff can prepare the order without slowing check-in. If no pickup window is available, the cutoff has passed, or an item is inactive or sold out, the app should stop checkout instead of accepting an order that staff cannot fulfill.

Preorder checkout is separate from session booking unless a future mixed-cart flow is approved. A confirmed order depends on successful payment reconciliation, not only on returning from checkout. If the return page says payment received or confirming your order, wait for the final state before ordering again.

Bring enough information at pickup for staff to identify the order, such as the order confirmation, pickup window, or the name used in the app. Do not share payment card details with staff. Staff can review fulfillment state from approved staff routes when pickup support is needed.

Changes, missed pickups, refunds, and credits may require staff or owner review. Contact the studio with the order reference, pickup window, and item names if something looks wrong, if payment completed but confirmation is missing, or if an item cannot be picked up as planned.